Our Returns, Refunds & Complaints Policy
Our Commitment to Freshness and Your Satisfaction
At Florist Noak Hill, we take immense pride in providing freshly-picked, premium quality flowers to our customers across Noak Hill and surrounding areas. Whether you are a household customer or a local business, we understand that every bouquet or arrangement you receive should radiate freshness and beauty. That's why every order is backed by our Fresh Flowers Guarantee, giving you complete confidence in choosing us as your trusted local florist.
Our Fresh Flowers Guarantee
We guarantee that every floral arrangement you receive from us in Noak Hill will be crafted using only the freshest blooms available. Our flowers are sourced daily and expertly arranged to ensure a long-lasting, vibrant display. If your flowers do not arrive in optimal fresh condition, please read about our returns and replacement policies below.
Damaged-on-Arrival Policy
On rare occasions, flowers may be damaged during transit despite our careful packaging. If your order arrives with visible damage or does not meet your expectations regarding freshness, please contact us immediately on the day of delivery. We kindly ask you to provide clear photographs of the damaged or unsatisfactory flowers as this assists us in addressing the issue quickly.
Freshness Window
Our fresh flowers are guaranteed to last for a minimum of five days from the date of delivery, provided they are cared for as per the included flower care instructions. Should your flowers wilt prematurely or fail to exhibit the vibrant freshness expected within this period, let us know so we can make it right. Please note that certain delicate stems and seasonal varieties may have a naturally shorter vase life, but we always strive to inform customers of these in advance.
Refund and Replacement Options
Your satisfaction is our priority. If your flowers arrive damaged, wilted, or fail to meet our freshness guarantee, we are pleased to offer you the following resolutions:
- Replacement: A new bouquet or arrangement will be sent to you at the earliest available opportunity.
- Refund: A full or partial refund to your original payment method, depending on the extent of the issue.
- Store Credit: A credit towards your next purchase with us, if you prefer.
The remedy offered will be based on the individual circumstances and after reviewing the information and images you provide. We aim to resolve all issues swiftly so you can continue to enjoy the beauty of fresh flowers.
Complaints Procedure
If you are not entirely satisfied with your experience or need to make a complaint, please reach out to us promptly within 48 hours of your delivery. We encourage customers to provide details about their concerns, including any supporting photos if relevant. Our customer care team is committed to investigating every complaint thoroughly and will respond to you with a resolution as quickly as possible.
Trusted Local Service in Noak Hill
Florist Noak Hill has earned the trust of local residents and businesses by consistently delivering high standards of service, quality, and freshness. We value your feedback and believe that resolving issues promptly is an important part of our relationship with the Noak Hill community. Whether for personal occasions, events, or corporate needs, you can count on us for flowers that delight, every time.
If you have any questions about our Returns, Refunds & Complaints policy, please don’t hesitate to get in touch, and thank you for choosing your local Noak Hill florist.
